Frequently asked questions

• Do I need an appointment?
  Yes. Therapeutic Wellness Suite is appointment-based to maintain a private, focused environment.

• Can I train independently?
  Yes. TWS is designed for clients who prefer private studio access as well as those who want support from a fitness professional.

• Do you offer personal training?
  Yes. Personal training is available with Malcolm David Andrews for clients who want individualized coaching, accountability, and structured support.

• How do I book?
  Current services and availability can be viewed through our Book Now page using Mindbody. You can also book directly through Mindbody.

• Where are you located?
  594 Rogers Ave in Prospect Lefferts Gardens, Brooklyn.

• Is this a traditional gym?
  No. TWS is a private boutique fitness studio designed to offer a quieter, more intentional alternative to a traditional gym environment.

• What should I bring?
  Comfortable workout clothing, appropriate footwear, and anything else your trainer recommends for your session.

• What is your cancellation policy?

  Cancellations made at least 24 hours before your scheduled booking are eligible for a full refund or credit. Cancellations made less than 24 hours before your scheduled booking are subject to a $20 cancellation fee.

• How Do we manage No Shows?

  Failure to appear for a confirmed booking without timely cancellation is treated as a no-show. No-shows are charged in full and are not eligible for a refund or credit."

• How Do we handle Rescheduling?

  Reschedule requests are treated the same as cancellations. Requests submitted at least 24 hours before your scheduled booking may be rescheduled at no charge, subject to availability. Requests submitted less than 24 hours before your scheduled booking are subject to the $20 fee Same-day rescheduling is not permitted.